Achieving Superior Business Results Major Topics

Continuous Improvement Model: An overview of a 5-step model that is the foundation process for the tools & techniques that everyone will learn throughout the day.

Evaluating Performance: Measuring the value of your business results. What measures tell you if the value of your product/service is superior in the eyes of your customer?

Characteristics of effective measurement systems: How to structure your value measures into an “engine for continuous improvement”? This topic includes the mechanics of creating supplier scorecards and performance benchmarking.

Selecting High Impact Issues & Solutions: Participants are exposed to tools that facilitate the selection of critical business issues and solutions. These include priority matrices and Kepner Tregoe

decision methods.

Project implementation: Implementation tools are illustrated including the creation of a forcefield.

Change Management: The tools and techniques associated with managing change. The results from several research models and studies are utilized in this component of the workshop.

Simulation: The workshop concludes with a large simulation case study. Everyone is engaged in the operation of a manufacturing business. While the initial results are disastrous, the final performance achieves breakthrough performance!